Welcome from Richard

With a career spanning more than 28 years in public sector housing, Richard has been a Clarion Board Member for the last four years, and an involved resident for over 10 years.
“Despite the challenges of the last year, residents worked with Clarion to produce a new Resident Involvement Strategy.

“My colleagues and I on the Board were pleased to approve this strategy, which included new Community Inspectors and Resident Writers. Residents have been involved in workshops about the Social Housing White Paper to ensure our residents' voices are heard nationally.

“The importance of residents being involved with the development of policies and strategies to improve and create services to meet the needs and wishes of residents is essential. As a Resident Board Member I have been able to ensure residents’ views have been at the centre of decisions made and have helped colleagues understand how decisions impact residents’ lives.

“Going forward, we will work with residents in high-rise blocks to locally manage fire safety, which Clarion is totally committed to and is a leader in this area of work with residents' safety a priority.
“Finally, Clarion is working with 10 other Housing Associations, Housing Quality Network and the Chartered Institute of Housing on the Tackling Stigma project to improve the perception of social housing.”

Richard Towes
Resident Board Member