Residents' Annual Report
2021-2022
Here at Clarion, residents are at the heart of everything we do. As well as providing homes for those who need them most, we’re committed to making a difference for our residents and communities. Our latest report outlines how we performed between April 2021 and March 2022.
Highlights 2021/22
Key stats from 2021-2022
Providing a home to 350,000 people across the country, we’re committed to delivering a high quality customer service and over the last year achieved 83.4% customer satisfaction.
Our contact centre teams answered 953,211 of your calls within an average 118 seconds waiting time and responded to 63,277 social media posts.
Clarion Futures invested £14 million into our work with residents and communities.
We engaged with you on more than 39,000 occasions, including over 100 surveys via your Clarion Voice online community.
Our jobs & training programme delivered 28,858 digital skills support interventions and supported 3,717 people into work and 160 people placed into apprenticeships.
Through our planned improvement works we spent £136m towards making improvements and refurbishments to kitchens, bathrooms, roofs and boilers to approximately 15,500 homes, with an overall resident satisfaction average of 83%.
We continue to progress with each of our ambitious projects and in the year 2021/22 built a record 2,276 new homes.
Our Regional Scrutiny Committee members
Here’s what just a few of our RSC members had to say about the scrutiny reviews/ process.
Find out more about what we 've achieved during 2021-2022, by downloading the full report below.
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