Residents' Annual Report


2 residents walking through estate

Here at Clarion, residents are at the heart of everything we do. As well as providing homes for those who need them most, we’re committed to making a difference for our residents and communities. Our latest report outlines how we performed  between April 2021 and March 2022.

Highlights 2021/22

Infographic on key statistics from 2021/22

Key stats from 2021-2022

Providing a home to 350,000 people across the country, we’re committed to delivering a high quality customer service and over the last year achieved 83.4% customer satisfaction.

Our contact centre teams answered 953,211 of your calls within an average 118 seconds waiting time and responded to 63,277 social media posts.

Clarion Futures invested £14 million into our work with residents and communities.

We engaged with you on more than 39,000 occasions, including over 100 surveys via your Clarion Voice online community.

Our jobs & training programme delivered 28,858 digital skills support interventions and supported 3,717 people into work and 160 people placed into apprenticeships.

Through our planned improvement works we spent £136m towards making improvements and refurbishments to kitchens, bathrooms, roofs and boilers to approximately 15,500 homes, with an overall resident satisfaction average of 83%.

We continue to progress with each of our ambitious projects and in the year 2021/22 built a record 2,276 new homes.

Our Regional Scrutiny Committee members

Here’s what just a few of our RSC members had to say about the scrutiny reviews/ process.

Find out more about what we 've achieved during 2021-2022, by downloading the full report below.