Julian Mogford

“A busy year scrutinising “Complaints - lessons learned” and “Complaints – Residents involved in self-assessment”. I’d like to thank the committee, long standing and new. We welcome our newest member Jordan, aged 25, who brings a wealth of knowledge and experience, from his day job as performance analyst.

"Thanks to the Resident Involvement team without whose invaluable help the committee would be hard pressed to complete their tasks.

"Thanks also to Clarion management for attending meetings so we could question them about Clarion's policies and they could explain the reason behind them.

"I’m pleased that Clarion Housing Board accepted most of our recommendations, and we’re all looking forward to meeting face to face again after a long time online only”.