Commitment 5
We will work to ensure that Clarion neighbourhoods are safe, clean and well maintained.
September 2025 performance
Maximise the occupancy of our homes.
Target: 98.5%
Target exceeded: 98.8%
Regularly inspect estates and communal areas to ensure they are clean, well maintained and clear of fire hazards and rubbish. The frequency will be published to residents.
Target: 90%
Target exceeded: 92.1%
1,139 due, 1,049 completed
Work closely with residents, the Police and other services to reduce antisocial behaviour, drug dealing, harassment and hate crime on our estates.
Respond to reports of serious antisocial behaviour and domestic abuse issues within 1 working day.
Target: 98%
Current performance: *93.8%
256 received, 240 completed
Respond to noise complaints and less serious antisocial behaviour that meet our thresholds within 5 working days.
Target: 95%
Current performance: *84.8%
607 received, 515 completed
Remove offensive graffiti within 1 working day.
Target: 95%
Target exceeded: 100%
Remove graffiti within 28 working days.
Target: 95%
Current performance: **94.1%
Regularly trim and tidy grassed areas, shrubs and hedges.
Target: 90%
Target exceeded: 95.5%
*As the summer period comes to an end, we’re seeing case volumes return to normal levels. With additional resources now in place from September, our teams have greater capacity to meet the Clarion Commitment measures.
We’ve already seen an improvement in Priority 1 (Urgent) case performance, rising from 92.8% in August to 93.8% in September. We expect this positive trend to continue as we move into the steadier autumn months.
**The target was not met in the North region due to one exceptionally large job that the caretaker was unable to remove. A specialist cleaning contractor was required to complete the work.
Built with Shorthand