Commitment 5
We will work to ensure that Clarion neighbourhoods are safe, clean and well maintained.
September 2024 performance
Maximise the occupancy of our homes.
Target: 98.5%
Target met: 98.5%
Regularly inspect estates and communal areas to ensure they are clean, well maintained and clear of fire hazards and rubbish.
Target: 90%
Current performance: *84.7%
1,280 due, 1,084 completed
Work closely with residents, the Police and other services to reduce antisocial behaviour, drug dealing, harassment and hate crime on our estates.
Respond to reports of serious antisocial behaviour and domestic abuse issues within 1 working day.
Target: 98%
Target exceeded: 98.2%
226 received, 222 completed
Respond to noise complaints and less serious antisocial behaviour that meet our thresholds within 5 working days.
Target: 95%
Current performance: **92.6%
605 received, 560 completed
Remove offensive graffiti within 1 working day.
Target: 95%
Target exceeded: 100%
Remove graffiti within 28 working days.
Target: 95%
Target exceeded: 100%
Regularly trim and tidy grassed areas, shrubs and hedges.
Target: 90%
Current performance: ***89.9%
771 out of 858 received a score of acceptable or good.
*An increase in September, however performance continues to be impacted by lack of resource due to absence in our neighbourhood teams, particularly in London. We continue to prioritise inspections where possible.
**September sees an increase from 81.1% in August. We continue to experience resourcing challenges which have affected case management and have been further impacted by an increase in reports received.
We are working hard to bring this measure to target.
***An increase in September, just shy of the target. However we continue to experience some performance issues with external service providers, which are being managed with a view to improve performance.
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