Commitment 5
We will work to ensure that Clarion neighbourhoods are safe, clean and well maintained.
October 2025 performance
Maximise the occupancy of our homes.
Target: 98.5%
Target met: 98.5%
Regularly inspect estates and communal areas to ensure they are clean, well maintained and clear of fire hazards and rubbish. The frequency will be published to residents.
Target: 90%
Current performance: *87.4%
1,123 due, 982 completed
Work closely with residents, the Police and other services to reduce antisocial behaviour, drug dealing, harassment and hate crime on our estates.
Respond to reports of serious antisocial behaviour and domestic abuse issues within 1 working day.
Target: 98%
Current performance: **93.6%
251 received, 235 completed
Respond to noise complaints and less serious antisocial behaviour that meet our thresholds within 5 working days.
Target: 95%
Current performance: ***84.1%
585 received, 492 completed
Remove offensive graffiti within 1 working day.
Target: 95%
None reported
Remove graffiti within 28 working days.
Target: 95%
Current performance: 100%
11 received, 11 completed
Regularly trim and tidy grassed areas, shrubs and hedges.
Target: 90%
Target exceeded: 93.4%
902 due, 842 completed
*Completion rates remain below target because we had a high number of inspections, including some rescheduled from previous months, and there were also some staff absences.
**TS teams remained committed to responding promptly to ASB cases, despite seasonal pressures and high case volumes. Urgent cases reached a national pass rate of 93.63%, which is within the acceptable range. This reflects the Triage Team’s focus on prioritising urgent support for residents.
***Non-urgent cases reached 84.10% nationally, with particularly strong results in the East (95.58%) and North (96.88%). We recognise there is room for improvement in some areas and plan to share best practices and give extra support to staff on case management over the winter months
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