Commitment 5
We will work to ensure that Clarion neighbourhoods are safe, clean and well maintained.
October 2024 performance
Maximise the occupancy of our homes.
Target: 98.5%
Target exceeded: 98.6%
Regularly inspect estates and communal areas to ensure they are clean, well maintained and clear of fire hazards and rubbish.
Target: 90%
Current performance: *88.3%
1,231 due, 1,087 completed
Work closely with residents, the Police and other services to reduce antisocial behaviour, drug dealing, harassment and hate crime on our estates.
Respond to reports of serious antisocial behaviour and domestic abuse issues within 1 working day.
Target: 98%
Current performance: **97.4%
190 received, 185 completed
Respond to noise complaints and less serious antisocial behaviour that meet our thresholds within 5 working days.
Target: 95%
Current performance: ***92.3%
481 received, 444 completed
Remove offensive graffiti within 1 working day.
Target: 95%
Current performance: No reports received
Remove graffiti within 28 working days.
Target: 95%
Target exceeded: 100%
Regularly trim and tidy grassed areas, shrubs and hedges.
Target: 90%
Target exceeded: 93.7%
767 out of 819 received a score of acceptable or good.
*A further increase in October, however performance continues to be impacted by lack of resource due to absence in our neighbourhood teams, particularly in London. We continue to prioritise inspections where possible.
**Very close to target. We continue to prioritise this, however resource challenges have resulted in a dip in performance.
***We continue to experience resourcing challenges which have affected case management and have been further impacted by an increase in reports received.
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