Commitment 5
We will work to ensure that Clarion neighbourhoods are safe, clean and well maintained.
November 2024 performance
Maximise the occupancy of our homes.
Target: 98.5%
Target exceeded: 98.7%
Regularly inspect estates and communal areas to ensure they are clean, well maintained and clear of fire hazards and rubbish.
Target: 90%
Target exceeded: 90.5%
1,214 due, 1,099 completed
Work closely with residents, the Police and other services to reduce antisocial behaviour, drug dealing, harassment and hate crime on our estates.
Respond to reports of serious antisocial behaviour and domestic abuse issues within 1 working day.
Target: 98%
Current performance: 100%
150 received, 150 completed
Respond to noise complaints and less serious antisocial behaviour that meet our thresholds within 5 working days.
Target: 95%
Current performance: *90.7%
432 received, 392 completed
Remove offensive graffiti within 1 working day.
Target: 95%
Current performance: **0%
Remove graffiti within 28 working days.
Target: 95%
Target exceeded: 100%
Regularly trim and tidy grassed areas, shrubs and hedges.
Target: 90%
Target exceeded: 93.7%
884 out of 943 received a score of acceptable or good.
*We do continue to experience resourcing challenges which has affected case management. We are working hard to bring this measure to target.
**Only one instance of offensive graffiti reported. It was partly removed within the timeframe, however further removal works were required.
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