Commitment 5
We will work to ensure that Clarion neighbourhoods are safe, clean and well maintained.
May 2025 performance
Maximise the occupancy of our homes.
Target: 98.5%
Target exceeded: 98.7%
Regularly inspect estates and communal areas to ensure they are clean, well maintained and clear of fire hazards and rubbish.
Target: 90%
Current performance: *89.7%
1,174 due, 1,054 completed
Work closely with residents, the Police and other services to reduce antisocial behaviour, drug dealing, harassment and hate crime on our estates.
Respond to reports of serious antisocial behaviour and domestic abuse issues within 1 working day.
Target: 98%
Current performance: 99%
199 received, 197 completed
Respond to noise complaints and less serious antisocial behaviour that meet our thresholds within 5 working days.
Target: 95%
Current performance: **92.6%
568 received, 526 completed
Remove offensive graffiti within 1 working day.
Target: 95%
Current performance: ***80%
5 received, 4 completed
Remove graffiti within 28 working days.
Target: 95%
Target exceeded: 100%
5 received, 5 completed
Regularly trim and tidy grassed areas, shrubs and hedges.
Target: 90%
Target exceeded: ****87.4%
1,046 due, 914 completed
*Some of our scheduled inspections were delayed because of staff changes and shortages. We’re working to get back on track as quickly as possible.
**We are experiencing resourcing challenges which has affected case management. We are working hard to bring this measure to target.
***We weren’t able to remove the chalk graffiti within 1 working day because our officer visited the property during wet weather and couldn’t see it clearly. When they returned in dry weather, they spotted some of the graffiti still there and immediately raised an urgent job to remove it the next day.
****Grounds maintenance scores have been brought down by the Central region's contractor but we are continuing to address the poor performance and work with them on an improvement plan.
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