Commitment 5
We will work to ensure that Clarion neighbourhoods are safe, clean and well maintained.
May 2024 performance
Maximise the occupancy of our homes.
Target: 98.5%
Target met: 98.5%
Regularly inspect estates and communal areas to ensure they are clean, well maintained and clear of fire hazards and rubbish.
Target: 90%
Current performance: *87.6%
1,235 due, 1,082 completed
Work closely with residents, the Police and other services to reduce antisocial behaviour, drug dealing, harassment and hate crime on our estates.
Respond to reports of serious antisocial behaviour and domestic abuse issues within 1 working day.
Target: 98%
Target exceeded: 98.9%
182 received, 180 completed
Respond to noise complaints and less serious antisocial behaviour that meet our thresholds within 5 working days.
Target: 95%
Current performance: **80.5%
590 received, 475 completed
Remove offensive graffiti within 1 working day.
Target: 95%
Target exceeded: 100%
Remove graffiti within 28 working days.
Target: 95%
Target exceeded: 100%
Regularly trim and tidy grassed areas, shrubs and hedges.
Target: 90%
Current performance: ***87.3%
766 out of 877 received a score of acceptable or good.
*We have seen an improvement in this measure from last month, however we are still experiencing knock on effects from unexpected absences in our neighbourhood teams. We continue to prioritise inspections where possible.
**We have received 59% more reports in April and May 2024 than previous months. Our teams continue to experience resourcing challenges that have affected case management. Ongoing targeted training is expected to improve results in the future.
***We have experienced some performance issues with external service providers, which are being managed with a view to improve performance.
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