Commitment 5
We will work to ensure that Clarion neighbourhoods are safe, clean and well maintained.
March 2025 performance
Maximise the occupancy of our homes.
Target: 98.5%
Target exceeded: 98.7%
Regularly inspect estates and communal areas to ensure they are clean, well maintained and clear of fire hazards and rubbish.
Target: 90%
Current performance: *89.9%
1,212 due, 1,089 completed
Work closely with residents, the Police and other services to reduce antisocial behaviour, drug dealing, harassment and hate crime on our estates.
Respond to reports of serious antisocial behaviour and domestic abuse issues within 1 working day.
Target: 98%
Target exceeded: 98.7%
223 received, 220 completed
Respond to noise complaints and less serious antisocial behaviour that meet our thresholds within 5 working days.
Target: 95%
Target exceeded: 97.3%
476 received, 463 completed
Remove offensive graffiti within 1 working day.
Target: 95%
Current performance: **50%
Remove graffiti within 28 working days.
Target: 95%
Target exceeded: 100%
21 received, 21 completed
Regularly trim and tidy grassed areas, shrubs and hedges.
Target: 90%
Target exceeded: 96.7%
847 out of 876 received a score of acceptable or good.
*We fell slightly below target in March 2025, primarily due to reduced capacity within our neighbourhood teams, particularly in London, as a result of staff absences. We continue to prioritise inspections where possible.
**Due to difficulties accessing a nearby water supply needed for removal, three out of six reports of offensive graffiti were cleared.
Built with Shorthand