Commitment 5
We will work to ensure that Clarion neighbourhoods are safe, clean and well maintained.
July 2025 performance
Maximise the occupancy of our homes.
Target: 98.5%
Target exceeded: 98.9%
Regularly inspect estates and communal areas to ensure they are clean, well maintained and clear of fire hazards and rubbish. The frequency will be published to residents.
Target: 90%
Target exceeded: 92.5%
1,086 due, 1,005 completed
Work closely with residents, the Police and other services to reduce antisocial behaviour, drug dealing, harassment and hate crime on our estates.
Respond to reports of serious antisocial behaviour and domestic abuse issues within 1 working day.
Target: 98%
Current performance: *94%
317 received, 298 completed
Respond to noise complaints and less serious antisocial behaviour that meet our thresholds within 5 working days.
Target: 95%
Current performance: **89.5%
593 received, 531 completed
Remove offensive graffiti within 1 working day.
Target: 95%
Current performance: ***66.7%
Remove graffiti within 28 working days.
Target: 95%
Current performance: ****88.9%
Regularly trim and tidy grassed areas, shrubs and hedges.
Target: 90%
Target exceeded: 91.6%
940 due, 861 completed
*We’re close to meeting the target and continue to make this a priority. Recent staffing pressures have caused a slight dip in performance.
**We continue to experience resourcing challenges which have affected case management. We are working hard to bring this measure to target.
***A report of offensive graffiti in the North was cleared within 3 working days. We’re now exploring ways to spot and remove offensive graffiti more quickly. Offensive graffiti in the South Region was not fully removed within 24 hours. Attempts were made to remove it by cleaning but required painting for completion.
****In South London, two cases of non-offensive graffiti were removed later than our target. In one case, removing it would have damaged the painted surface, so our Neighbourhood Response Officer asked Clarion Response to paint over it with matching paint. In the other, the graffiti had to be removed by Housing Support Caretakers, as the mobile team couldn’t carry out the work under the service charge.
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