Commitment 5
We will work to ensure that Clarion neighbourhoods are safe, clean and well maintained.
January 2026 performance
Maximise the occupancy of our homes.
Target: 98.5%
Target exceeded: 98.9%
Regularly inspect estates and communal areas to ensure they are clean, well maintained and clear of fire hazards and rubbish. The frequency will be published to residents.
Target: 90%
Target exceeded: 91.7%
1,279 due, 1,173 completed
Work closely with residents, the Police and other services to reduce antisocial behaviour, drug dealing, harassment and hate crime on our estates.
Respond to reports of serious antisocial behaviour and domestic abuse issues within 1 working day.
Target: 98%
Current performance: *94.4%
231 received, 218 completed
Respond to noise complaints and less serious antisocial behaviour that meet our thresholds within 5 working days.
Target: 95%
Current performance: **90.3%
587 received, 530 completed
Remove offensive graffiti within 1 working day.
Target: 95%
Target exceeded: 100%
5 received, 5 completed
Remove graffiti within 28 working days.
Target: 95%
Target exceeded: 100%
16 received, 16 completed
Regularly trim and tidy grassed areas, shrubs and hedges.
Target: 90%
Target exceeded: 98.1%
1,077 due, 1,057 completed
*Performance remains high at over 93%, with urgent cases managed quickly. The Triage team is keeping a 24-hour response time despite higher case numbers. January shows the teams’ commitment to supporting residents experiencing ASB, making sure they get quick updates and help when needed.
**January’s data shows the service is strong and improving, with nearly a 5% rise in meeting targets. The team is working to contact residents within five working days, an area that still needs improvement.
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