Commitment 5
We will work to ensure that Clarion neighbourhoods are safe, clean and well maintained.
December 2025 performance
Maximise the occupancy of our homes.
Target: 98.5%
Target exceeded: 98.9%
Regularly inspect estates and communal areas to ensure they are clean, well maintained and clear of fire hazards and rubbish. The frequency will be published to residents.
Target: 90%
Current performance: *86.4%
1,126 due, 973 completed
Work closely with residents, the Police and other services to reduce antisocial behaviour, drug dealing, harassment and hate crime on our estates.
Respond to reports of serious antisocial behaviour and domestic abuse issues within 1 working day.
Target: 98%
Current performance: **97.5%
241 received, 235 completed
Respond to noise complaints and less serious antisocial behaviour that meet our thresholds within 5 working days.
Target: 95%
Current performance: ***85.5%
608 received, 520 completed
Remove offensive graffiti within 1 working day.
Target: 95%
Target exceeded: 100%
1 received, 1 completed
Remove graffiti within 28 working days.
Target: 95%
Target exceeded: 100%
11 received, 11 completed
Regularly trim and tidy grassed areas, shrubs and hedges.
Target: 90%
Target exceeded: 97.3%
862 due, 839 completed
*Completed estate inspections were lower this month, especially in North London and the South, due to other housing priorities and staff taking annual leave over the festive period.
**In December, the team continued to provide excellent service for our most at-risk residents, making initial contact within 24 hours 97% of the time.
***The Tenancy Specialist team works hard to provide a consistent, reliable service for customers experiencing ASB. In December, they maintained strong performance even with more cases and limited resources. In North and South London, there is still room for improvement, and staff will continue to focus on making contact within five working days.
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