Commitment 5
We will work to ensure that Clarion neighbourhoods are safe, clean and well maintained.
August 2024 performance
Maximise the occupancy of our homes.
Target: 98.5%
Target met: 98.5%
Regularly inspect estates and communal areas to ensure they are clean, well maintained and clear of fire hazards and rubbish.
Target: 90%
Current performance: *83.5%
1,106 due, 923 completed
Work closely with residents, the Police and other services to reduce antisocial behaviour, drug dealing, harassment and hate crime on our estates.
Respond to reports of serious antisocial behaviour and domestic abuse issues within 1 working day.
Target: 98%
Current performance: **96.6%
207 received, 200 completed
Respond to noise complaints and less serious antisocial behaviour that meet our thresholds within 5 working days.
Target: 95%
Current performance: ***81.1%
829 received, 672 completed
Remove offensive graffiti within 1 working day.
Target: 95%
Target exceeded: 100%
Remove graffiti within 28 working days.
Target: 95%
Current performance: ****89%
Regularly trim and tidy grassed areas, shrubs and hedges.
Target: 90%
Current performance: *****87.7%
629 out of 717 received a score of acceptable or good.
*Performance continues to be impacted by lack of resource due to absence in our neighbourhood teams, particularly in London. We continue to prioritise inspections where possible.
**Our London teams continue to experience resourcing challenges which has affected case management. We are working hard to bring this measure to target.
***August sees a slight decrease from 86.9% in July. However, our teams continue to experience resourcing challenges which has affected case management and has been further impacted by an increase in reports received.
We are working hard to bring this measure to target.
****One instance of non-offensive graffiti could not be removed within target as it was permanent marker ink that had soaked into the wooden door. A repair has been raised for the door to be replaced or painted by our repairs team.
*****We have continued to experience some performance issues with external service providers, which are being managed with a view to improve performance.
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