Commitment 5
We will work to ensure that Clarion neighbourhoods are safe, clean and well maintained.
August 2025 performance
Maximise the occupancy of our homes.
Target: 98.5%
Target exceeded: 98.7%
Regularly inspect estates and communal areas to ensure they are clean, well maintained and clear of fire hazards and rubbish. The frequency will be published to residents.
Target: 90%
Current performance: *83.1%
1,018 due, 846 completed
Work closely with residents, the Police and other services to reduce antisocial behaviour, drug dealing, harassment and hate crime on our estates.
Respond to reports of serious antisocial behaviour and domestic abuse issues within 1 working day.
Target: 98%
Current performance: **92.9%
294 received, 273 completed
Respond to noise complaints and less serious antisocial behaviour that meet our thresholds within 5 working days.
Target: 95%
Current performance: **86.3%
481 received, 415 completed
Remove offensive graffiti within 1 working day.
Target: 95%
Target exceeded: 100%
Remove graffiti within 28 working days.
Target: 95%
Target exceeded: 100%
Regularly trim and tidy grassed areas, shrubs and hedges.
Target: 90%
Target exceeded: 92.2%
756 due, 697 completed
*August has seen a reduction in estate inspections being completed due to limited staff resources over the holiday period. Estate inspections that were not completed in August, will be rescheduled.
**The continued high levels of ASB cases being recorded in the earlier summer months of 2025, continued in August.
Contributing factors such as resourcing issues in some of the tenancy specialist teams, and a seasonal high demand for annual leave from staff has impacted performance, but our response rates remained relatively strong.
We continue to review how we can improve our performance in the short, medium, and long term, specifically in relation to the trend of spiking ASB cases being in the summer and autumn months.
Built with Shorthand