Our Clarion Commitments

Commitment 3
We will keep your home well maintained.

Our Commitment 3, mother and child at home on sofa

July 2023 performance

Clock with wrench illustration

Complete or make safe emergency repairs in your home within 24 hours of them being reported.

Target: 98%

Current performance: *96.8%

Calendar illustration

Complete non-emergency repairs within 28 days of them being reported at a time convenient to you (subject to availability of parts and materials).

Target: 90%

Current performance: **76.8%

Homes and tick illustration

Invest in your home if you are a tenant to ensure it meets the ***decent homes standard.

Target: 100%

Current performance: ****99.6%

*Continued good performance that has increased again this month with expectation to reach target levels by mid Autumn.

**July saw improvements of over 8% in repair completion times as teams work to reduce back log and strive to continue with the month on month improvement we have seen.

*** Safe, sustainable and well maintained.

****Clarion are committed to understanding the condition of our resident homes and as such undertake a programme of stock condition surveys to inform us of matters that need our attention. The homes that were reported as non-decent as of 31st March 2023 are all being reviewed with further surveys to understand the works required immediately in order to bring them up to the decent homes standard as a matter of priority.

TopBuilt with Shorthand