Commitment 3 We will keep your home well maintained.

September 2025 performance

Complete, or make safe, emergency repairs in your home within 24 hours of them being reported.

Target: 98%

Current performance: *97.9%

5,791 required, 5,667 completed

First attendance within 28 days for Routine Repair.

Target: 86%

Target exceeded: 90.7%

20,900 required, 18,946 completed

The average number of days to complete a Routine Repair.

Target: 22 days

Target exceeded: 19.3 days

Number of Routine Repairs over 90 days.

Target: 200

Target exceeded: 144

Invest in your home if you are a tenant to ensure it meets the **decent homes standard.

Target: 100%

Current performance: ***99.4%

*Marginally below target as a result of a small number of cases that were made safe but not updated in the system on time.

**Safe, sustainable and well maintained.

***Clarion is committed to knowing the condition of our residents’ homes. We carry out regular surveys to identify any issues that need attention. Any homes that were reported as below standard on 31 March 2025 have either already been improved or have work planned to bring them up to our decent homes standards.