Commitment 3
We will keep your home well maintained.
October 2023 performance
Complete or make safe emergency repairs in your home within 24 hours of them being reported.
Target: 98%
Current performance: *97.2%
5,552 required, 5,399 completed
Complete non-emergency repairs within 28 days of them being reported at a time convenient to you (subject to availability of parts and materials).
Target: 90%
Current performance: **83.6%
20,480 required, 18,789 completed
Invest in your home if you are a tenant to ensure it meets the ***decent homes standard.
Target: 100%
Current performance: ****99.6%
*Another steady increase this month bringing performance close to our target.
**A 4.2% increase in performance on the previous month is another major step towards achieving our target in the near future.
*** Safe, sustainable and well maintained.
****Clarion are committed to understanding the condition of our resident homes and as such undertake a programme of stock condition surveys to inform us of matters that need our attention. The homes that were reported as non-decent as of 31st March 2023 are all being reviewed with further surveys to understand the works required immediately in order to bring them up to the decent homes standard as a matter of priority.
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