Commitment 3
We will keep your home well maintained.
May 2025 performance
Complete, or make safe, emergency repairs in your home within 24 hours of them being reported.
Target: 98%
Current performance: *97.4%
5,268 required, 5,132 completed
First attendance within 28 days for Routine Repair.
Target: 86%
Current performance: **81.8%
18,841 required, 15,408 completed
The average number of days to complete a Routine Repair.
Target: 22 days
Current performance: ***23.7
****Number of Routine Repairs over 90 days.
Target: 200
Current performance: 482
Invest in your home if you are a tenant to ensure it meets the *****decent homes standard.
Target: 100%
Current performance: ******99.4%
*We are keeping a close eye on how each region is performing. The main issue has been delays with emergency repairs carried out by contractors. We are working closely with those contractors to improve their performance.
**We target to first attend all routine repairs within 28 days, we have good diary availability across the country and we expect to be back above target in June.
***We were slightly adverse to our target of 22 days average in May, we have been focused on completing our older repair jobs which has impacted our average.
****We are setting targets in each region to make sure that any repair jobs outstanding for more than 90 days are dealt with as a priority.
***** Safe, sustainable and well maintained.
******Clarion are committed to understanding the condition of our resident homes and as such undertake a programme of stock condition surveys to inform us of matters that need our attention. The homes that were reported as non-decent as of 31 March 2025 have either already had works completed to bring them up to decent homes standards or have works planned in the near future.
Built with Shorthand