Commitment 3
We will keep your home well maintained.
March 2024 performance
Complete, or make safe, emergency repairs in your home within 24 hours of them being reported.
Target: 98%
Current performance: *97%
5,265 required, 5,109 completed
Complete non-emergency repairs within 28 days of them being reported, at a time convenient to you (subject to availability of parts and materials).
Target: 90%
Current performance: **76%
21,742 required, 15,928 completed
Invest in your home if you are a tenant to ensure it meets the ***decent homes standard.
Target: 100%
Current performance: ****99.6%
*This month, there's been an improvement in performance, bringing us closer to our goal, and we're continuing to find ways to boost performance even more in the coming months.
**The decrease in our performance is a result of the increased demand during the winter months and the challenges caused by stormy weather. We anticipate a recovery in performance by the end of the financial year.
***Safe, sustainable and well maintained.
****Clarion are committed to understanding the condition of our residents’ homes and as such undertake a programme of stock condition surveys to inform us of matters that need our attention. The homes that were reported as non-decent as of 31 March 2023 are all being reviewed with further surveys to understand the works required immediately in order to bring them up to the decent homes standard as a matter of priority.
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