Commitment 3 We will keep your home well maintained.

March 2025 performance

Complete, or make safe, emergency repairs in your home within 24 hours of them being reported.

Target: 98%

Current performance: *97.2%

5,867 required, 5,701 completed

Complete non-emergency repairs within 28 days of them being reported, at a time convenient to you (subject to availability of parts and materials).

Target: 90%

Current performance: **73.9%

22,360 required, 16,518 completed

Invest in your home if you are a tenant to ensure it meets the ***decent homes standard.

Target: 100%

Current performance: ****99%

*There has been an improvement in this measure in March. However, overall occupied emergencies are still falling below target for the reporting year.

**We have seen a decline in performance for March. New measures will be introduced next year to monitor stages of routine completion and better identify where we have the greatest opportunity for improvement.

***Safe, sustainable and well maintained.

****Clarion are committed to understanding the condition of our resident homes and as such undertake a programme of stock condition surveys to inform us of matters that need our attention. The homes that were reported as non-decent as of 31 March 2024 have either already had works completed to bring them up to decent homes standards or have works planned in the near future.