Commitment 3
We will keep your home well maintained.
June 2024 performance
Complete, or make safe, emergency repairs in your home within 24 hours of them being reported.
Target: 98%
Current performance: *97.6%
4,928 required, 4,811 completed
Complete non-emergency repairs within 28 days of them being reported, at a time convenient to you (subject to availability of parts and materials).
Target: 90%
Current performance: **69.4%
19,975 required, 13,860 completed
Invest in your home if you are a tenant to ensure it meets the ***decent homes standard.
Target: 100%
Current performance: ****99%
*We expect to move closer to our target this month, and more reporting will help us keep improving our performance over the next quarter.
**There was a slight increase compared to the previous month. Later this year, the new 90 day priority measure will help us get a clearer idea of how we're doing against our target.
***Safe, sustainable and well maintained.
****Clarion are committed to understanding the condition of our resident homes and as such undertake a programme of stock condition surveys to inform us of matters that need our attention. The homes that were reported as non-decent as of 31st March 2024 have either already had works completed to bring them up to decent homes standards or have works planned in the near future.