Commitment 3 We will keep your home well maintained.

June 2025 performance

Complete, or make safe, emergency repairs in your home within 24 hours of them being reported.

Target: 98%

Current performance: *97.3%

5,070 required, 4,934 completed

First attendance within 28 days for Routine Repair.

Target: 86%

Current performance: **83.7%

19,531 required, 16,352 completed

The average number of days to complete a Routine Repair.

Target: 22 days

Current performance: ***23.1

Number of Routine Repairs over 90 days.

Target: 200

Current performance: ****488

Invest in your home if you are a tenant to ensure it meets the *****decent homes standard.

Target: 100%

Current performance: ******99.4%

*This measure is nearly hitting its target. We're now focusing on understanding the main reasons why performance is falling short in some national areas.

**Continued improvements are helping this measure get closer to its target each month.

***Performance improved this month, moving us closer to the 22-day target.

****Regional teams are working to make big improvements in the second quarter of the year.

*****Safe, sustainable and well maintained.

******Clarion are committed to understanding the condition of our resident homes and as such undertake a programme of stock condition surveys to inform us of matters that need our attention. The homes that were reported as non-decent as of 31 March 2025 have either already had works completed to bring them up to decent homes standards or have works planned in the near future.