Commitment 3 We will keep your home well maintained.

July 2024 performance

Complete, or make safe, emergency repairs in your home within 24 hours of them being reported.

Target: 98%

Target exceeded: 98.2%

5,680 required, 5,578 completed

Complete non-emergency repairs within 28 days of them being reported, at a time convenient to you (subject to availability of parts and materials).

Target: 90%

Current performance: *73.6%

21,753 required, 16,005 completed

Invest in your home if you are a tenant to ensure it meets the **decent homes standard.

Target: 100%

Current performance: ***99%

*This measure continues to improve month on month, with further gains anticipated during the second quarter of the year.

**Safe, sustainable and well maintained.

***Clarion are committed to understanding the condition of our resident homes and as such undertake a programme of stock condition surveys to inform us of matters that need our attention. The homes that were reported as non-decent as of 31 March 2024 have either already had works completed to bring them up to decent homes standards or have works planned in the near future.