Commitment 3 We will keep your home well maintained.

January 2024 performance

Complete, or make safe, emergency repairs in your home within 24 hours of them being reported.

Target: 98%

Current performance: *97%

7,031 required, 6,817 completed

Complete non-emergency repairs within 28 days of them being reported, at a time convenient to you (subject to availability of parts and materials).

Target: 90%

Current performance: **72.1%

23,912 required, 17,251 completed

Invest in your home if you are a tenant to ensure it meets the ***decent homes standard.

Target: 100%

Current performance: ****99.6%

*Following a review of this service area, we’ve seen an improvement in our performance this month. This will continue to improve following further enhancements to our reporting and processes.

**The decrease in our performance is a result of the increased demand during the winter months and the challenges caused by stormy weather. We anticipate a recovery in performance by the end of the financial year.

***Safe, sustainable and well maintained.

****Clarion are committed to understanding the condition of our residents’ homes and as such undertake a programme of stock condition surveys to inform us of matters that need our attention. The homes that were reported as non-decent as of 31 March 2023 are all being reviewed with further surveys to understand the works required immediately in order to bring them up to the decent homes standard as a matter of priority.