Commitment 3 We will keep your home well maintained.

January 2026 performance

Complete, or make safe, emergency repairs in your home within 24 hours of them being reported.

Target: 98%

Target exceeded: 98.2%

5,299 required, 5,204 completed

First attendance within 28 days for Routine Repair.

Target: 86%

Current performance: *80.3%

19,556 required, 15,700 completed

The average number of days to complete a Routine Repair.

Target: 22 days

Current performance: **25.9 days

Number of Routine Repairs over 90 days.

Target: 200

Current performance: ***504

Invest in your home if you are a tenant to ensure it meets the ****decent homes standard.

Target: 100%

Current performance: *****99.4%

*We are working with the Regional and Planning teams to improve performance.

**Performance was slightly below target in January but remains on track for the year. This was due to the holiday period and a higher number of repairs.

***As expected, demand has gone up during this seasonal period.

****Safe, sustainable and well maintained.

*****Clarion is committed to knowing the condition of our residents’ homes. We carry out regular surveys to identify any issues that need attention. Any homes that were reported as below standard on 31 March 2025 have either already been improved or have work planned to bring them up to our decent homes standards