Commitment 3
We will keep your home well maintained.

January 2025 performance
Complete, or make safe, emergency repairs in your home within 24 hours of them being reported.
Target: 98%
Current performance: *97.6%
6,995 required, 6,828 completed
Complete non-emergency repairs within 28 days of them being reported, at a time convenient to you (subject to availability of parts and materials).
Target: 90%
Current performance: **70.1%
22,489 required, 15,772 completed
Invest in your home if you are a tenant to ensure it meets the ***decent homes standard.
Target: 100%
Current performance: ****99%
*An overall increase in performance this month, with a notable improvement for emergencies in communal spaces. Further improvements anticipated moving forward.
**Seasonal drop in performance is linked to demand and resource availability. A review of performance measures has been completed, and resident consultations and recommendations are under consideration.
***Safe, sustainable and well maintained.
****Clarion are committed to understanding the condition of our resident homes and as such undertake a programme of stock condition surveys to inform us of matters that need our attention. The homes that were reported as non-decent as of 31 March 2024 have either already had works completed to bring them up to decent homes standards or have works planned in the near future.