Commitment 3 We will keep your home well maintained.

December 2025 performance

Complete, or make safe, emergency repairs in your home within 24 hours of them being reported.

Target: 98%

Current performance: *97.2%

4,483 required, 4,357 completed

First attendance within 28 days for Routine Repair.

Target: 86%

Target exceeded: 88.5%

15,590 required, 13,798 completed

The average number of days to complete a Routine Repair.

Target: 22 days

Target met: 22 days

Number of Routine Repairs over 90 days.

Target: 200

Current performance: **498

Invest in your home if you are a tenant to ensure it meets the ***decent homes standard.

Target: 100%

Current performance: ****99.4%

*Work has begun to identify reasons for repairs missing target at a neighbourhood level.

**The increase is due to the usual seasonal rise in demand

***Safe, sustainable and well maintained.

****Clarion is committed to knowing the condition of our residents’ homes. We carry out regular surveys to identify any issues that need attention. Any homes that were reported as below standard on 31 March 2025 have either already been improved or have work planned to bring them up to our decent homes standards.