Commitment 3 We will keep your home well maintained.

August 2023 performance

Complete or make safe emergency repairs in your home within 24 hours of them being reported.

Target: 98%

Current performance: *95.5%

Complete non-emergency repairs within 28 days of them being reported at a time convenient to you (subject to availability of parts and materials).

Target: 90%

Current performance: **81.1%

Invest in your home if you are a tenant to ensure it meets the ***decent homes standard.

Target: 100%

Current performance: ****99.6%

*A small drop this month but overall performance remains good and we're expecting to reach our target in the coming months.

**August saw improvements of over 4% in repair completion times, as teams work to reduce the backlog and strive to continue with the month-on-month improvement we have seen.

*** Safe, sustainable and well maintained.

****Clarion are committed to understanding the condition of our resident homes and as such undertake a programme of stock condition surveys to inform us of matters that need our attention. The homes that were reported as non-decent as of 31 March 2023 are all being reviewed with further surveys to understand the works required immediately in order to bring them up to the decent homes standard as a matter of priority.