Commitment 3
We will keep your home well maintained.
August 2024 performance
Complete, or make safe, emergency repairs in your home within 24 hours of them being reported.
Target: 98%
Target exceeded: 98.3%
5,404 required, 5,311 completed
Complete non-emergency repairs within 28 days of them being reported, at a time convenient to you (subject to availability of parts and materials).
Target: 90%
Current performance: *75.7%
18,286 required, 13,834 completed
Invest in your home if you are a tenant to ensure it meets the **decent homes standard.
Target: 100%
Current performance: ***99%
*This measure continues to improve month on month, with further gains anticipated during the second half of the year.
**Safe, sustainable and well maintained.
***Clarion are committed to understanding the condition of our residents’ homes and as such undertake a programme of stock condition surveys to inform us of matters that need our attention. The homes that were reported as non-decent as of 31st March 2024 have either already had works completed to bring them up to decent homes standards or have works planned in the near future.
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