Commitment 3
We will keep your home well maintained.
August 2025 performance
Complete, or make safe, emergency repairs in your home within 24 hours of them being reported.
Target: 98%
Current performance: *97.9%
4,985 required, 4,879 completed
First attendance within 28 days for Routine Repair.
Target: 86%
Target exceeded: 89.1%
17,683 required, 15,758 completed
The average number of days to complete a Routine Repair.
Target: 22 days
Target exceeded: 20.5 days
Number of Routine Repairs over 90 days.
Target: 200
Current performance: **243
Invest in your home if you are a tenant to ensure it meets the ***decent homes standard.
Target: 100%
Current performance: ****99.4%
*Marginally below target as a result of a small number of cases that were made safe but not updated in the system on time.
**Significant improvements have been noted in August, with greater visibility now possible through our live reporting.
***Safe, sustainable and well maintained.
****Clarion are committed to understanding the condition of our resident homes and as such undertake a programme of stock condition surveys to inform us of matters that need our attention. The homes that were reported as non-decent as of 31st March 2025 have either already had works completed to bring them up to decent homes standards or have works planned in the near future.
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